SUPPORT
TREADMILL SUPPORT
If you can't find the help you are looking for, please contact us, our technical support team will be happy to help.
TREADMILL MAINTENANCE
We recommend that you regularly inspect your treadmill and perform maintenance procedures such as lubricating your running belt and checking the belt alignment and tension.
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We also advice that you keep your treadmill at room temperature, away from moisture and dust, and that you wipe any perspiration from the treadmill after each use.
LUBRICATING THE RUNNING BELT
To prevent the running belt from stopping or sticking, your treadmill's running deck will need to be lubricated every 8 - 10 weeks, depending on usage. The running deck is the black wooden surface located directly under the rotating running belt.
BELT ALIGNMENT & TENSION
If your running belt has moved to one side, follow the instructions in the video below to correct the alignment and tension of the running belt.
TREADMILL ASSEMBLY & TRANSPORTATION
It's important to build your treadmill in the box. The base of the treadmill frame is spring loaded, with a hydraulic cylinder connecting the running deck to the base of the treadmill. If the machine is lifted off the ground without a locking pin inserted, the hydraulic frame can extend out and cause injury.
The red locking pin secures the running deck to the base frame for ease of transport, should the treadmill need to be lifted off the ground, moved upstairs or loaded into a vehicle.
To wheel your treadmill along the ground, fold the running deck up into the vertical position. Once you have done this, push down on the running deck once it is locked upright and the front of the machine will lift, shifting the weight onto the two transportation wheels. You will then be able to wheel your treadmill across most surfaces.
To fold the treadmill up for storage, simply grip the rear of the running deck and lift the deck in to a vertical position until it clicks. To release it back down in to a horizontal position for use, gently press your foot down on the red section of the hydraulic strut and push down on the back of the deck. The soft drop should then kick in and the deck will slowly lower itself until it is flat.
USING YOUR ADIDAS TREADMILL
Our products are for home use only, and in order to comply with the warranty, the machine will need to be kept in a brick built building, at room temperature, away from moisture and dust. Treadmills should not be kept in garages, sheds or outbuildings.
In a normal home, it should be absolutely fine to use your treadmill upstairs / on the first floor.
adidas treadmills are strictly for private home use only, and storage or usage on commercial premises, including schools and hospitals, will invalidate the warranty.
TREADMILL SAFETY
The red safety key must be clipped to your waistband whenever using our treadmills to ensure the machine can be immediately stopped if required. Keep children and pets away from your treadmill, and always train in a clear space, allowing a minimum of 2m around the treadmill when in operation. For full details on correct use, maintenance, environment, safety checks and full instructions, refer to your user manual.
REDUCING TREADMILL STATIC
Static electricity can sometimes build whilst using a treadmill; try the below measures to minimise your risk of static shock.
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Treadmill mat -
Aside from causing shocks; static charges also attract fibres, hair, dirt and dust. Using a mat will guard against debris clogging the motor, subsequently reducing friction and preventing static.
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Moisture -
Dry atmospheres magnify the build-up and intensity of static electricity. Using a humidifier (especially during winter) will help hugely to avoid shocks.
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Clothing -
Training in clothes made of natural fibres will minimise static build-up; synthetic materials such as nylon or polyester will cause significantly more.
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Routine maintenance -
Treadmills require routine maintenance for lasting performance. Read the manual and maintain your machine in-line with lubrication, belt-adjustment and cleaning guidance to limit friction.
Power Source -
For optimal performance and electrical safety, power your treadmill through a grounded source that leads directly to the circuit breaker. Use of an extension cord is not recommended.
TREADMILL WARRANTY
RFE International Ltd. (RFE), warrants adidas treadmills to be free from defects in workmanship and material, under normal use and service conditions, for a period of (2) two years for parts and labour from the date of purchase. This warranty extends only to the original purchaser ONLY and will only be covered in the country the machine was purchased. RFE’s obligation under this warranty is limited to replacing or repairing, at RFE’s option, the product through one of its authorised partners. All repairs for which warranty claims are made must be pre-authorised by RFE. This warranty does not extend to any product or damage to the product caused by or attributed to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a RFE authorised service partner, products purchased second hand or from a non-authorised retailer, products used for commercial or rental purposes, or products used as store display models. No other warranty beyond that specifically set forth above is authorised by RFE.
Excluded from warranty are wearing parts and damages caused by misuse of the product this is down to the discretion of RFE. In the case of claim please contact Technical Support.
The warranty period starts at the date the product was purchased (please carefully retain your sales receipt).
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adidas quality products have been designed and tested to meet the needs and requirements of a committed Fitness-Training of in-home use. This product is tested to the European Standard EN 957.