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SUPPORT

ROWER SUPPORT

If you can't find the help you are looking for, please contact us, our technical support team will be happy to help.

ROWER MAINTENANCE & TROUBLESHOOTING

We recommend that you regularly inspect your rower and perform maintenance procedures such as lubricating and tightening moving parts and connections.

We also advice that you keep your rower at room temperature, away from moisture and dust, and that you wipe any perspiration from the rower after each use.

CONSOLE SCREEN DISPLAY

A loose connection can result in the console not displaying distance, speed, or calories, or showing no display at all. Check all connections in the front post stem to ensure the wires are connected and intact. If the problem persists, please contact us.

ROWER CORD

If the rower cord is not retracting back into the machine and feels limp, this could be caused by a faulty recoil spring, please contact us if you have this problem.

DRIVE BELT

If the drive belt comes off the pulleys, your rower may make a loud bang and appear to have no resistance. The outer cover can be removed in order to investigate. If the belt is still intact it should be easy to place back on the correct path. If the belt has snapped or for further advice, please contact us.

USING A HEART RATE CHEST STRAP

  1. Moisten the electrode areas of the strap

  2. Attach the connector to the strap

  3. Tie the strap around your chest just below the chest muscles, adjusting the length as needed (the fit should be tight but comfortable)

  4. Check that the moist electrode areas are firmly against your skin and that the adidas logo is in a central and upright position

  5. The strap will connect and transmit heart rate data to your machine automatically

  6. After every workout detach the connector from the strap and rinse the strap under running water. Sweat and moisture may keep the heart rate sensor activated, so it's important to dry the strap thoroughly.

ROWER WARRANTY

RFE International Ltd warrants products to be free from defective workmanship and materials, under normal use and service conditions, for the period of 2 years from the date of purchase. Details of these service conditions can be found within the product’s user manual.

 

In order to validate warranty dates a proof of purchase is required. This warranty only extends to the original purchaser and will only be covered in the country the machine was purchased.

 

RFE’s obligation under this warranty is limited to replacing or repairing, at RFE’s discretion, the product through one of its authorised service engineer. All repairs for which warranty claims are made must be pre-authorised by RFE.

 

This warranty does not extend to any defect caused by abuse, misuse, additions, modifications or repairs not provided by an RFE authorised service engineer.

 

This product is designed for home use. Products used for commercial or rental purposes and / or used as store display models are not covered by this warranty.

 

No other warranty beyond that specifically set forth above is authorised by RFE.

 

RFE is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, costs of removal, installation or other consequential damages of whatsoever nature.

 

We advise your product is kept in a room with a constant environment; preventing your product from being exposed to extremes in temperature, heat, humidity and moisture. Guidance on the correct storage of equipment is contained within the product’s user manual.

 

PLEASE RETAIN YOUR RECEIPT AS PROOF OF PURCHASE.

 

Your statutory rights remain unaffected.

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