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If you can't find the help you are looking for, please contact us, our technical support team will be happy to help.




We recommend that you regularly inspect your cross trainer and perform maintenance procedures such as lubricating and tightening moving parts and connections.

We also advice that you keep your elliptical trainer at room temperature, away from moisture and dust, and that you wipe any perspiration from the machine after each use.


A loose connection can result in the console not displaying distance, speed, or calories, or showing no display at all. Check all connections in the front post stem to ensure the wires are connected and intact. If the problem persists, please contact us.


Loose connections or poor contact with the hand pulse sensors can result in no reading being displayed.


Follow the instructions below:


  • Stop the cross trainer and remove power from the machine and / or batteries from the computer

  • Clean the metal surface of the hand pulse sensors with a damp cloth

  • Replace the batteries and / or power

  • Ensure the palm of the hand is wrapping about both the top and bottom plates of the pulse sensor. Just the thumb wrapping around the bottom is not sufficient to achieve a good contact

  • Ensure the sensors are being held firmly, but not tight

  • Before obtaining a pulse reading, stop moving, remaining still will ensure the best pulse reading


If the drive belt comes off the pulleys, your cross trainer may make a loud bang and appear to have no resistance in the pedals. The outer cover can be removed in order to investigate. If the belt is still intact it should be easy to place back on the correct path. If the belt has snapped or for further advice, please contact us.



If the tension wire on your cross trainer appears to be too short and can't be connected, follow the instructions below:


  • Set the cross trainer to the highest level of resistance - this will move the lower section of the clip closer to the tension cable

  • Attach the tension cable to the lower section of the clip

  • Now pull the handlebar post upwards with reasonable force - this will not break the cable but will lengthen it slightly to allow the top section to be locking into position


The stabiliser with wheels should be fitted to the front of the bike, in order to assist moving the machine.


We offer the following warranty on all adidas ellipticals:

  • Frame - 2 years

  • Computer - 2 years

  • Brake - 2 years

  • Plastic - 2 years

  • Labour (Europe) - 2 years

  • Labour (Rest of the world) - 2 years

RFE International Ltd warrants products to be free from defective workmanship and materials, under normal use and service conditions, for the period of 2 years from the date of purchase. Details of these service conditions can be found within the product’s user manual.


In order to validate warranty dates a proof of purchase is required. This warranty only extends to the original purchaser and will only be covered in the country the machine was purchased.


RFE’s obligation under this warranty is limited to replacing or repairing, at RFE’s discretion, the product through one of its authorised service engineer. All repairs for which warranty claims are made must be pre-authorised by RFE.


This warranty does not extend to any defect caused by abuse, misuse, additions, modifications or repairs not provided by an RFE authorised service engineer.


This product is designed for home use. Products used for commercial or rental purposes and / or used as store display models are not covered by this warranty.


No other warranty beyond that specifically set forth above is authorised by RFE.


RFE is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, costs of removal, installation or other consequential damages of whatsoever nature.


We advise your product is kept in a room with a constant environment; preventing your product from being exposed to extremes in temperature, heat, humidity and moisture. Guidance on the correct storage of equipment is contained within the product’s user manual.




Your statutory rights remain unaffected.

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